TERMS & CONDITIONS FOR USERS (CUSTOMERS)

Last Updated: June 2026

Welcome to Mangwalo Na. By creating an account, browsing, or placing an order through the Mangwalo Na mobile application or website, you agree to these Terms and Conditions.

1. About Mangwalo Na

Mangwalo Na is an online platform that connects customers with restaurants and delivery riders in Khurrianwala, Pakistan. Mangwalo Na facilitates ordering and delivery services but does not prepare food itself.

2. User Eligibility

To use our services, you must:

• Be at least 18 years old or have parental consent.

• Provide accurate registration information.

• Maintain the security of your account credentials.

3. Orders

• Orders placed through the platform are considered requests to purchase food from participating restaurants.

• Restaurants may accept or reject orders based on availability.

• Once an order is confirmed, cancellation may not always be possible.

4. Pricing

• Prices displayed in the app may include:

  • Food charges

  • Delivery fees

  • Service fees

  • Applicable taxes

• Prices may change without prior notice.

5. Payments

Users may pay through:

• Cash on Delivery (COD)

• Digital Wallets

• Debit/Credit Cards

• Other approved payment methods

Mangwalo Na reserves the right to suspend payment methods when necessary.

6. Delivery

• Delivery times are estimates only.

• Delays may occur due to:

  • Traffic

  • Weather

  • Restaurant preparation times

  • Rider availability

  • Late confirmation or response from the customer

• Mangwalo Na does not guarantee exact delivery times.

Customers are responsible for responding promptly to calls, messages, or confirmation requests related to their orders. Any delay caused by late confirmation, delayed response, or unavailability of the customer may affect the estimated delivery time.

7. Faisalabad Orders and Security Payment

For the first order placed from Faisalabad, the customer will be required to pay 50% of the order amount in advance as a security payment.

• The remaining 50% will be payable according to the selected payment method or upon delivery, where applicable.

• This advance security payment is required only for the customer's first order from Faisalabad.

• Subsequent orders from the same customer will not require the 50% advance security payment, unless otherwise required due to exceptional circumstances or suspected fraudulent activity.

• The advance payment may be subject to the applicable refund and cancellation policies of Mangwalo Na.

8. Customer Responsibilities

Users must:

• Provide accurate delivery addresses.

• Be available to receive orders.

• Respond promptly when confirmation is required.

• Treat riders and support staff respectfully.

9. Refunds

Refunds may be granted for:

• Missing items

• Incorrect orders

• Undelivered orders

• Significant quality issues

Refund decisions are made solely by Mangwalo Na after investigation.

10. Prohibited Conduct

Users may not:

• Submit false orders.

• Abuse riders or restaurant staff.

• Use fraudulent payment methods.

• Attempt to disrupt the platform.

Violations may result in account suspension.

11. Limitation of Liability

Mangwalo Na acts as a technology platform connecting users, restaurants, and riders.

Mangwalo Na shall not be liable for:

• Food quality issues originating from restaurants.

• Allergic reactions.

• Delays beyond reasonable control.

• Delays caused by late customer confirmation or response.

• Losses resulting from incorrect information provided by users.

12. Account Suspension

Mangwalo Na may suspend or terminate accounts for:

• Fraudulent activity

• Repeated cancellations

• Abuse of the platform

• Violation of these Terms

13. Privacy

User information is handled according to Mangwalo Na's Privacy Policy.

14. Changes to Terms

Mangwalo Na may modify these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by the laws of Pakistan.